General Terms


Privacy Policy

This “Privacy Policy” is incorporated by reference in aellio LLC’s end user services agreement (“EUSA”) and its Terms of Use, posted at www.aellio.com. We have created this Privacy Policy to reflect our firm commitment to your privacy and the protection of your personal information. This Privacy Policy applies to information that we collect and maintain about you when you visit www.aellio.com (“Site”) and when you use our services, as well as information collected from other sources, such as information you provide at trades hows or seminars or to our business partners.

What Type of Data Do We Collect?

Generally, we collect or maintain the following categories of data:

Customer Registration Data: when a customer, whether an individual or an entity, activates our services, creates an account at the Site or registers at an event we collect account information from that customer, which we refer to in this Policy as “Customer Registration Data.” The Customer Registration Data we collect includes individual or contact name, company name, e-mail address, phone number and other contact information, as well as information about services requested and payment information, such as credit card number, expiration date and billing address. We also assign customers a unique username and password to access their account information through the Site;

Customer Message Recipient Data: we also maintain data that has been provided to us or uploaded to the Site by our customers, which we refer to in this Policy as “Customer Message Recipient Data.” Typically, Customer Message Recipient Data relates to individuals or entities who have opted in to receive email messages or other types of communications from our customers, and may include name, e-mail address, contact information, and other information. Under our Anti-Spam Policy, customers must obtain a recipient’s consent prior to sending the recipient an e-mail through our service. For more information, please see the section below entitled “Why Do You Receive E-mails”; and

Site Data: we use cookies, web beacons, and other automated devices to automatically collect information about visitors to our Site and users of our services, which we refer to in this Policy as “Site Data.” The Site Data we collect includes browser type, operating system and IP address, as well as information of the web pages viewed and links clicked by visitors and/or customers. We may combine Site Data with other data we have collected from users, such as Customer Registration Data.

Although the majority of our customers are businesses, some of the Customer Registration Data submitted or maintained by us may identify or relate to an individual (“personal data”), rather than a business.

How Do We Disclose the Data We Collect?

We do not sell, rent or trade personal information, whether Customer Information or Customer Recipient Data, without prior consent. We may however, disclose the information we collect or maintain, including personal information, without prior consent as described below:

Service Providers. We may disclose the information we collect from you to third- party vendors, service providers, contractors or agents who perform the following functions on our behalf: such as credit card processing to bill you for goods and services and a live chat vendor to assist us with customer service marketing analysis services to help manage our online advertising, customer relationship management services, and internal system monitoring and performance services. These third parties are required to maintain the confidentiality, security and integrity of personal information and to use such information only as directed by us.

Business Transfers. If we are acquired by or merged with another company, if part or of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the personal information we have collected to the acquiring company or entity. You will be notified via email or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

In Response to Legal Process. We may also disclose the information we collect in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.

To Protect aellio and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of this Policy, our Terms & Conditions, our Anti-Spam Policy, or our End User Service Agreement.

Aggregate and De-identified Information. We may share aggregate, anonymous, or de-identified information, such as Site Data, about users with third parties for marketing, advertising, research or similar purposes; however, we do not disclose personal data to such third parties.

Why Do You Receive Emails?

If you received one or more marketing or promotional e-mails (“commercial e-mails”) from us, it means that a) your email address is on our list of customers, trial users or prospective customers; or b) you have provided us your email address so that we could contact you. If you believe you received an email from us in error, please contact us immediately at abuse@aellio.com.

Our customers may also use aellio’s service to send commercial e-mails to users who have opted-in to receive such e-mails. According to aellio’s Anti-Spam Policy, our customers are not permitted to send unsolicited marketing or promotional e-mails, and are required to obtain opt-in consent from a recipient, prior to sending a commercial e-mail to the recipient’s e-mail address. While we have a strict Anti-Spam Policy, we can not guarantee that our customers will always honor such policy. If you believe you have received an e-mail from one of our customers in error or in violation of our Anti-Spam Policy, please contact us immediately at abuse@aellio.com.

Newsletters

If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe by following the unsubscribe link located at the bottom of each newsletter or by emailing us at contact@aellio.com.

How Can You Stop Receiving Emails?

Each commercial email we send to you contains an unsubscribe link through which you may easily opt-out of receiving future commercial emails from us. If you do not wish to receive additional commercial emails from aellio, simply click the unsubscribe link and follow the instructions to unsubscribe your e-mail address or to change your preferences about the types of e-mail we send you.

Similarly, each commercial e-mail sent by one of our customers through aellio’s service contains an unsubscribe link. Simply click on that link and follow the instructions to unsubscribe your e-mail address.

If you have unsubscribed but continue to receive e-mail from us or from one of our customers, you may report this to abuse@aellio.com. Please note that unsubscribe requests may take up to 7 – 10 days to process.

How Can you Stop Receiving Text Messages, Calls and Direct mailings?

If you wish to opt-out from receiving text messages, calls or other direct mailings from us you may do so by emailing us at abuse@aellio.com.

What About Public Forums?

Our Site also offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is visible to and may be read, collected, used or disclosed by other registered Sites users or public visitors to the Site. To request removal of your personal information from our blog or community forum, contact us at contact@aellio.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. In addition, even after removal from the Site, certain content may remain in our systems for a period of time, or may be viewable in cached and archived pages of the Site.

We post customer testimonials on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from our testimonials, contact us at contact@aellio.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

How Do We Secure the Personal Data We Collect?

We use commercially reasonable technical, administrative, and physical security measures to protect against the loss, misuse and alteration of data that we collect or maintain. We also provide each customer with a unique user name and password that must be entered when logging in the customer’s account. No data security measures, however, can guarantee 100% security all of the time. While we strive to protect your data from unauthorized use or disclosure, aellio does not warrant or guarantee the security of the data that you provide to us.

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

If you have any questions about security on our site, please email us at abuse@aellio.com.

What About Third Party Websites?

The Site contains links to third party websites. We are not responsible for the privacy practices or the content of any third party websites. Customers and visitors who link to other third party websites from the Site should check the privacy and security policy statements of such third party websites to understand the policies and practices of such third party websites as we are not responsible for those policies and practices. Customers and visitors who access a linked site may be disclosing their private information to the owner of such third party websites. It is your responsibility to keep such information private and confidential.

How Can I Access My Information?

Customers may access and amend the contact information and other account information we have collected from them by logging in to their accounts and changing their account information. In addition, individuals may request access to and modification of any personal data we have collected about them by e-mailing contact@aellio.com. We will respond to your access request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at contact@aellio.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

What About Children Under 13?

Our Site and services are not intended to be used by children under 13 years old. We do not knowingly collect personal information from, or target our Site or services to, children under the age 13. In accordance with the Children’s Online Privacy Protection Act of 1998, if we discover that a child under 13 has provided us with personal information, we will remove it from our systems immediately.

How Do You Submit a Question or Complaint?

If you have any questions or complaints about your account, this Privacy Policy, or how we use the data we collect and maintain in the course of providing our services, please contact us at contact@aellio.com.

aellio has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at contact@aellio.com. If you are not satisfied with our response you can contact TRUSTe here. The TRUSTe certification does not cover the login portion of the site.

How Will We Notify You of Privacy Policy Changes?

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

52 rue Koenigs

31 300 Toulouse

France

E-mail: inquire@aellio.com